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National Security Vetting Solution - Internet Portal

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Accessibility statement for the National Security Vetting Solution (NSVS) Internet Portal

This accessibility statement applies to nvs.mod.uk.

This website is run by United Kingdom Security Vetting (UKSV).

How you should be able to use this website

We want as many people as possible to be able to use this website. You should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • navigate most of the site using just a keyboard

We also make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some pages and document attachments are not written in plain English
  • some documents have poor colour contrast
  • some heading elements are not consistent
  • some images used to convey information have poor colour contrast
  • some information in tables cannot be reached with a keyboard
  • many documents are in PDF format and are not accessible

UKSV service

This accessibility statement applies across the UKSV service and all forms contained within it. You can access these pages from the footer inside the service and all the forms.

Feedback and contact information

Tell us if you need information in a different format.

In your message, include:

  • the web address (URL) of the content
  • your email address and name

You can request a PDF in an accessible format from its page. Click ‘Request an accessible format’ to contact the organisation that published the document.

You can also view the organisation’s accessible document policy to report any problems or request documents in an alternative format.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact 0330 058 8290, or alternatively, email: UKSV Helpdesk Mailbox

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

UKSV is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Screen reader not reading the date in the correct format. This may make it difficult for the user to find the question information. This fails WCAG 2.2 success criterion 2.4 (Navigable) Remediation planned Q3 2025.
  2. Screen reader not reading ‘remove’ links in the correct format. Which may make it difficult for the user to identify what they are removing. This fails WCAG 2.2 success criterion 2.4 (Navigable) Remediation planned Q3 2025.
  3. Hint text not accessible with keyboard and only works with mouse hover.This fails WCAG 2.2 success criterion 2.1.1 (Keyboard) Remediation planned Q3 2025.
  4. Some tables may appear unclear or have unexpected behaviour when used with accessibility tools. This fails WCAG 2.2 success criterion 2.4 (Navigable) Remediation planned Q3 2025.

Third party content

If you have funded, developed or are in control of third party content, it is your responsibility to make sure that it is accessible.

We understand that third party content may be harder to change. You should make sure your accessibility statement is updated to include any issues users may experience when using third party content on your website.

Receiving complaints

Complaints received through the Equality Advisory Support Service (EASS) for public sector bodies in England, Scotland and Wales, and the Equality Commission for Northern Ireland (ECNI) will be investigated by GDS. If there are major accessibility issues with the website, it will be included within the monitoring sample.

What we’re doing to improve accessibility

We are working alongside other government departments and agencies to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on March 2025 using findings from our own testing. The next review is planned on August 2025 when the system will include the latest round of accessibility upgrades.

This website was first tested in February 2025 against the WCAG 2.1 AA standard using a range of accessibility testing software tools that are mandated by GOV.UK Testing with Assistive Technologies.

We will be commissioning the Digital Accessibility Centre (DAC) to carry out an accessibility audit for WCAG 2.2. This audit will take place when the service is live, which we anticipate will be during Q2 2025. After that, our accessibility statement will be updated to reflect the service's accessibility level.

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